She features over fifteen years of expertise in making consumer working experience companies at primary tech businesses together with Accenture, Show and ID.me. 

Which has a constrained personnel and an infinite list of assignments, franchises regularly battle to reply phones and reply to messages from shoppers in addition to their typical responsibilities.

During his tenure at FranConnect, Vikram has led the discharge of new merchandise and offerings that increased consumer adoption and contributed to double-digit once-a-year income advancement. He emphasizes data-driven conclusion-producing, clear collaboration, and a strong give attention to measurable success—methods which have strengthened FranConnect’s market placement and shipped sustained value to its developing world client foundation.

Observe your team’s genuine-time performance with call views. Look at their historical functionality over a regular and quarterly basis with call analytics. You may also see which moments of your 7 days are busiest for your personal workforce with heatmaps and allocate methods to satisfy your small business desires.

It’s eight:47 PM in Seattle. Your workforce has clocked out, but a potential client just texted requesting availability this 7 days. Normally, you’d get rid of them to the faster competitor. Even so the AI replies in seconds, features open slots, and confirms Thursday at three — complete by using a reminder.

Think of the whole purchaser journey and which elements of the assistance function are repetitive. If your web site features each on line chat and phone calls, then it would sound right to acquire both AI-enabled chat and AI-enabled phone get in touch with experiences. Automating one particular about the opposite would just clear up one Portion of the condition.

Give your callers a self-serve navigation solution with phone menus. Direct crisis phone phone calls to some secondary range with our phone forwarding alternatives.

Vikram Raj has around 15 many years of practical experience in franchise and multi-spot management application. As the Senior Vice President of Products & Income Engineering at FranConnect, he drives the AI Phone Agents for Franchise owners product or service roadmap by combining sector Perception with customer suggestions to foster steady innovation. His tasks include things like leading cross-purposeful teams to align item priorities with market place tendencies, guiding clients in analyzing technical alternatives, and demonstrating the measurable benefit FranConnect’s System offers.

And when that breakdown comes about at the phone — the initial touchpoint for some clients — it’s not simply operational friction.

Get in touch with our Profits team! We can easily established you up using a focused buyer accomplishment manager who may help you onboard numerous franchises to OpenPhone.

If you're in housing, think about an AI agent qualitatively examining prospective home purchasers' needs, or should you be in retail, picture an AI agent managing shopper queries with in close proximity to-human attraction—that is the opportunity it is possible to faucet into.

Companies who distribute their workload far too thin will not be ready to deliver quality customer support. Slow reaction situations may well frustrate consumers and damage consumer loyalty and retention, likewise.

Save time for your staff and Enable Sona response your most popular inquiries. Insert your vital insurance policies and solutions to FAQs so Sona can provide the ideal information and facts for your clients.

We'll phone-back online leads who entire World wide web types, Get in touch with donors for donation renewals, chase down payments on unpaid invoices, and much more. We are going to even send out follow-up emails and texts right after each phone to make certain a relationship is created.